So, two months after we put our order in, put up with all the grief from said BT Local Business alleged account manager and went and sorted it out myself, we’re in the clear.
So what have I learnt from this experience? Well, all telcos are sucky to some extent, but it’s better to deal with BT directly if you’re having trouble with an awful account manager like we had. When you speak to BT, it’s often difficult to find the right person, but in my experience once you do find the right person they’re able to at least get part of the way towards your resolution. Persistence is key. The only person who gave me a firm ‘No’ over anything in the whole experience was our account manager. Everyone in BT outside of BT Local Business was friendly, and either reasonably knowledgable or were able to find someone who knew roughly what was going on.
So, come next year – we’ll switch DSL providers at least, and probably phone provider too.
You really shouldn’t be recklessly mentioning GRUEs, you know. They are quite dangerous and easily offended.